bkt1 Privacy
Policy

This Privacy Policy applies to all personal data collected and processed by bkt1 (referred to throughout this document as "bkt1", "we", "us", or "our") in connection with the operation of the online casino and sports betting platform accessible at bkt1.net. It applies to all registered players, visitors to the bkt1 website, and any individual who contacts bkt1 for support or information, regardless of the device or browser used to access the platform.

By creating a bkt1 account or by continuing to use the bkt1 website, you acknowledge that you have read this Privacy Policy in full and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should discontinue use of the bkt1 platform and may request account closure by contacting [email protected].

This Privacy Policy should be read alongside the bkt1 Terms & Conditions, which govern the overall relationship between you and bkt1. In the event of any conflict between this Privacy Policy and the Terms & Conditions regarding data handling, this Privacy Policy takes precedence on matters of personal data.

bkt1 collects personal data from you in several ways: directly when you register an account or contact support, automatically as you navigate the platform, and from third-party verification services as part of our KYC (Know Your Customer) obligations. The categories of data we collect are described below.

2.1 Registration Data

When you create a bkt1 account, we collect the following information: your full legal name, date of birth, email address, mobile phone number (Bangladesh registered), and a username and password of your choosing. This information is mandatory — without it, we cannot create and maintain a verified player account.

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) obligations and to verify that all players are aged 18 or over, bkt1 may request identity documents during the account lifecycle. These may include your National Identity Card (NID), passport, driver's licence, or a recent utility bill or bank statement. Copies of these documents are stored securely and used solely for the purpose of identity and age verification.

2.3 Financial Transaction Data

When you make a deposit or request a withdrawal, bkt1 records transaction details including the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), the mobile number or card last four digits associated with the transaction, the transaction amount in BDT, and the timestamp. bkt1 does not store full card numbers or mobile banking PINs.

2.4 Gameplay and Betting Activity Data

bkt1 records all gameplay and betting activity on your account, including the games played, bet amounts, win/loss outcomes, session duration, and sports betting markets selected. This data is used to operate the platform, detect problem gambling patterns, enforce bonus terms, and investigate disputed outcomes.

2.5 Device and Technical Data

When you access the bkt1 platform, we automatically collect certain technical data about your device and connection, including: IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, and referring URL. This information is used for security purposes, fraud detection, and platform optimisation.

2.6 Communications Data

If you contact the bkt1 support team via email, we retain records of that correspondence including the content of your message, your email address, and the timestamp. This data is used to resolve your query and to improve our support quality.

bkt1 uses the personal data it collects for the following purposes. We process your data only where we have a legitimate reason to do so — either because processing is necessary to fulfil our contractual obligations to you, because we are legally required to do so, or because we have a legitimate business interest that does not override your privacy rights.

• Account management: Creating, maintaining, and securing your bkt1 player account, including verifying your identity and age.
• Transaction processing: Facilitating deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and processing withdrawal requests in BDT.
• Platform operation: Delivering the bkt1 gaming and sports betting services, including live dealer games, slots, cricket betting markets, and Aviator.
• Customer support: Responding to queries, resolving disputes, and managing complaints submitted to [email protected].
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and triggering appropriate interventions, including self-exclusion and deposit limit tools.
• Fraud and AML compliance: Detecting and preventing fraudulent activity, money laundering, and unauthorised account access.
• Legal compliance: Meeting obligations under applicable laws, including identity verification, record-keeping, and cooperation with lawful authority requests.
• Platform improvement: Analysing aggregated, anonymised usage data to improve site performance, navigation, and game offerings.
• Promotional communications: Sending you information about current offers, bonuses, and seasonal promotions (e.g., BPL season, Eid promotions) — subject to your marketing preferences.

bkt1 does not sell your personal data to any third party. We may share your data with carefully selected third parties only where necessary to operate the platform, comply with legal obligations, or protect the integrity of bkt1's services. All third parties who receive your data are subject to strict confidentiality obligations.

4.1 Payment Service Providers

To process deposits and withdrawals, bkt1 shares the minimum necessary transaction data with your chosen payment provider — bKash, Nagad, Rocket, Upay, Visa, or Mastercard. Data shared is limited to the transaction amount, timestamp, and your registered account identifier with that provider. bkt1 does not pass full card details or mobile banking PINs to any payment processor — these are handled directly by the respective provider's secure API.

4.2 Identity Verification Partners

bkt1 may use trusted third-party KYC verification services to cross-reference the identity documents you submit against official databases. These services act under strict data processing agreements and may not use your data for any purpose other than identity verification on bkt1's behalf.

4.3 Game Technology Providers

The games available on bkt1 are powered by licensed third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and Red Tiger. These providers may collect certain technical and gameplay data directly through their game interfaces as part of delivering their products. Each provider operates under its own privacy policy, and bkt1 is not responsible for data collected independently by these studios.

4.4 Legal and Regulatory Disclosure

bkt1 may disclose your personal data to law enforcement agencies, courts, or regulatory authorities where required to do so by applicable law, or where such disclosure is necessary to protect the legal rights of bkt1, its players, or third parties. Where possible and lawful, bkt1 will notify you of any such disclosure request.

4.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving bkt1, your personal data may be transferred to the acquiring entity as part of that transaction. In such an event, bkt1 will notify registered players via email and will ensure that the acquiring entity is bound by privacy obligations no less protective than those described in this Privacy Policy.

bkt1 uses cookies and similar tracking technologies to provide a functional, personalised, and secure platform experience. Cookies are small text files stored on your device by your web browser. They allow bkt1 to recognise your device across sessions, remember your preferences, and analyse how the platform is used.

5.1 Essential Cookies

These cookies are strictly necessary for the bkt1 platform to function. They enable core features such as maintaining your logged-in session, remembering items in your account settings, and processing secure financial transactions. You cannot opt out of essential cookies without disabling the platform entirely.

5.2 Performance and Analytics Cookies

bkt1 uses analytics technologies to collect aggregated, anonymised data about how players navigate the platform — including which pages are visited most frequently, how long sessions last, and where errors occur. This data helps us improve the bkt1 experience over time. No individually identifiable data is used in analytics reporting.

5.3 Functional Cookies

Functional cookies remember your preferences — such as your chosen deposit method, language settings, and display preferences — so you do not need to re-enter them on every visit. Disabling these cookies may result in a less personalised experience.

5.4 Marketing and Retargeting Cookies

With your consent, bkt1 may use cookies to deliver relevant promotional content relating to current offers, seasonal bonuses (such as Eid or BPL promotions), and new game releases. You may withdraw consent for marketing cookies at any time through your browser settings or by contacting [email protected].

5.5 Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to block all third-party cookies, delete existing cookies, or receive a notification before a new cookie is stored. Please note that disabling certain cookies may limit your ability to use some features of the bkt1 platform, including secure login and payment processing.

bkt1 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply as a general guide:

• Account registration data: Retained for the duration of your account, plus a minimum of five years following account closure to comply with AML record-keeping obligations.
• KYC identity documents: Retained for a minimum of five years from the date of submission, in accordance with applicable identity verification requirements.
• Financial transaction records: Retained for a minimum of seven years from the date of each transaction, in line with financial record-keeping obligations.
• Gameplay and betting history: Retained for a minimum of three years from the date of each session or bet, for responsible gaming monitoring and dispute resolution purposes.
• Customer support communications: Retained for two years from the date of the last message in a support thread, unless the subject matter relates to an unresolved dispute or legal matter.
• Technical and device data (logs): Retained for up to 12 months from collection for security and fraud detection purposes, then deleted or anonymised.

Upon expiry of the applicable retention period, bkt1 will securely delete or anonymise your personal data so that it can no longer be associated with your identity. If you have requested account closure, bkt1 will initiate the deletion process for non-legally-required data within 30 calendar days of the closure date.

bkt1 applies a layered approach to data security, combining technical controls, operational procedures, and access management to protect your personal data against unauthorised access, loss, alteration, or disclosure. While no online platform can guarantee absolute security against all possible threats, bkt1 takes all reasonable and industry-standard steps to safeguard your data.

7.1 Encryption

All data transmitted between your device and the bkt1 platform is encrypted using 256-bit SSL/TLS protocols. Sensitive data stored on bkt1's servers — including passwords and financial identifiers — is encrypted at rest using industry-standard cryptographic methods. Plain-text passwords are never stored.

7.2 Access Controls

Access to personal data within the bkt1 organisation is restricted on a strict need-to-know basis. Staff with access to player data are subject to confidentiality obligations and receive regular data security training. Access logs are maintained and reviewed periodically to detect any anomalous access patterns.

7.3 Payment Security

bkt1 does not store full card numbers, CVV codes, or mobile banking PINs on its servers. All payment transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard are processed through direct, encrypted API integrations with the respective payment providers. bkt1's servers are never in the data path for raw payment credentials.

7.4 Incident Response

In the event of a data security incident that affects your personal data, bkt1 will notify affected players by email at the address registered to their account within a reasonable timeframe. The notification will describe the nature of the incident, the data affected, and the steps bkt1 has taken in response. We will also notify any relevant authorities as required by applicable law.

As a bkt1 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact the bkt1 support team at [email protected] with "Privacy Request" in the subject line. bkt1 will acknowledge your request within two business days and aim to resolve it within 30 calendar days.

8.1 Right to Access

You may request a copy of the personal data bkt1 holds about you. We will provide this in a clear, structured format. Where the volume of data is large, bkt1 may provide access in stages or ask you to specify the categories of data you most need.

8.2 Right to Correction

If any personal data bkt1 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For changes to core account data (such as your registered name or date of birth), bkt1 may require supporting documentation to verify the requested correction.

8.3 Right to Deletion

You may request that bkt1 delete your personal data. Where deletion is requested, bkt1 will action the request to the extent permitted by our legal obligations — certain categories of data (such as financial transaction records and KYC documents) must be retained for the periods described in Section 6 regardless of deletion requests, to comply with applicable law.

8.4 Right to Restrict Processing

In certain circumstances — for example, if you contest the accuracy of data we hold, or if you believe processing is unlawful — you may request that bkt1 restrict processing of your data while the matter is investigated. During a restriction period, we will continue to store your data but will not actively process it for operational purposes.

8.5 Right to Data Portability

You may request a copy of the personal data you have provided to bkt1 in a structured, machine-readable format (such as CSV or JSON), suitable for transfer to another service provider. This right applies to data processed by automated means on the basis of your consent or contractual necessity.

8.6 Right to Withdraw Marketing Consent

If you have consented to receiving promotional communications from bkt1 (including emails about current offers, seasonal promotions, and new game releases), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing that occurred before withdrawal, and does not prevent bkt1 from sending you necessary transactional or account-related communications.

The bkt1 platform integrates with a number of third-party services to deliver its full range of features. These integrations are necessary to provide payment processing, game content, identity verification, and platform analytics. The key third-party relationships relevant to your personal data are described below.

9.1 Game Providers

Games available on bkt1 are licensed from and technically delivered by independent game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe (Aviator), Ezugi, and Red Tiger. When you play these games, the game provider's software may collect certain technical and gameplay data directly through its interface. Each studio operates under its own privacy policy. bkt1 is not responsible for data practices of these independent providers beyond the scope of its contractual agreements with them.

9.2 Payment Processors

Deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard are processed through direct API integrations. Each payment provider has its own privacy policy governing how it handles transaction data on its side. bkt1 recommends reviewing the privacy policies of your chosen payment providers for full details.

9.3 Analytics Tools

bkt1 uses privacy-respecting analytics tools to understand how players navigate the platform. All analytics data is aggregated and anonymised before analysis — no individually identifiable player data is used in reporting. Analytics cookies may be disabled via your browser settings without affecting your ability to use the core bkt1 platform.

9.4 External Links

The bkt1 website may contain links to third-party pages such as payment provider information pages or game studio descriptions. bkt1 is not responsible for the privacy practices or content of any external website. We recommend reviewing the privacy policy of any third-party site you visit via a link from the bkt1 platform.

The bkt1 platform is strictly for adults aged 18 and above. bkt1 does not knowingly collect personal data from any person under the age of 18. As part of our registration and KYC process, all players are required to confirm their date of birth and, where requested, provide identity documentation to verify that they meet the minimum age requirement.

If bkt1 becomes aware that personal data has been collected from a person under the age of 18 — whether through a misrepresentation at the time of registration or through subsequent identity verification — the account in question will be immediately suspended. All funds held in the account will be reviewed in accordance with the bkt1 Terms & Conditions, and the personal data associated with the account will be deleted to the extent permitted by our legal obligations.

Parents or guardians who believe that a minor in their care has created a bkt1 account or submitted personal data to bkt1 should contact [email protected] immediately. bkt1 takes all such reports seriously and will investigate and act on them promptly.

bkt1 reserves the right to update or modify this Privacy Policy at any time. Changes may be made to reflect updates to the bkt1 platform, new features or integrations, changes to applicable law, or improvements to our data practices. The current version of the Privacy Policy is always available at bkt1.net/privacy-policy.

When bkt1 makes material changes to this Privacy Policy — that is, changes that significantly affect how your personal data is collected, used, or shared — we will notify registered players by email to the address associated with their bkt1 account at least 14 calendar days before the changes take effect. For minor or administrative changes (such as correcting a typographical error or clarifying existing language without changing its meaning), notification may be limited to updating the "Last Updated" date shown at the top of this document.

Your continued use of the bkt1 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should contact [email protected] to request account closure before the effective date of the updated policy.

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights as described in Section 8, or have a concern about how bkt1 handles your personal data, please contact the bkt1 support team using the details below. bkt1 is committed to responding to all privacy-related enquiries promptly and transparently.

Privacy Contact Details

All privacy enquiries, data access requests, deletion requests, and data portability requests should be directed to:

When submitting a privacy request, please include your registered bkt1 username, the email address associated with your account, and a clear description of your request. For requests involving access to or deletion of sensitive data, bkt1 may require identity verification before proceeding.

bkt1 takes all privacy enquiries seriously and will not use the information provided in a privacy request for any purpose other than resolving that request. All privacy correspondence is treated as confidential.